Frequently Asked Questions
995et FAQ — All Your Questions Answered Here
Account, deposits and withdrawals, bonuses, games and security — detailed answers to all questions about 995et in one place.
Whether you are new to the 995et platform or have been playing for a long time, this FAQ page will answer all your questions. The most frequently asked questions from players in Bangladesh are answered in plain language across each section — covering everything from registration and bKash deposits to bonus terms, slots gameplay and responsible gaming.
Account and Registration
Questions about opening, verifying and managing your account at 995et.
The 995et platform is for players aged 21 and above only. Make sure you are at least 21 years old before registering. A national ID card or passport may be required for age verification. Once your account is verified, you can enjoy all features.
During registration you will need to provide your name, mobile number, email address and password. In some cases a national ID number may also be required. All information must be accurate and truthful, as identity verification is carried out at the time of withdrawal. 995et keeps your information completely confidential.
No. Only one account per player is allowed. Creating multiple accounts using the same name, mobile number or payment method may result in those accounts being closed and the associated balances being forfeited. Please follow the fair play policy.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact 24/7 live chat support — our team is ready to help in Bengali.
Yes. The 995et platform is fully mobile-friendly. You can easily log in and play all games from the browser of any Android or iOS smartphone. No separate app download is needed — just open 995et.lat in your browser and log in.
Deposits and Withdrawals
All questions about depositing and withdrawing money via bKash, Nagad, Rocket and Upay.
The minimum deposit at 995et is ৳300. This applies to all payment methods — bKash, Nagad, Rocket and Upay. You can get started easily with a small amount and take advantage of the welcome bonus.
bKash deposits are usually instant — funds are added to your 995et account within a few minutes. Nagad, Rocket and Upay are processed just as quickly. If there is a delay for any reason, send a payment screenshot to live chat and the team will assist you right away.
The minimum withdrawal amount is ৳1,000. Approved withdrawals normally reach your bKash, Nagad, Rocket or Upay account within 10 to 45 minutes. It may take a little longer during peak hours, but if it takes more than an hour please contact support.
995et does not charge any deposit or withdrawal fees. However, your bKash, Nagad, Rocket or Upay account's own transaction charges may apply. Please check the terms of your respective mobile banking service for details.
Yes. Nagad is one of the official payment methods at 995et. Log in to your account, go to the deposit section, select Nagad and send the payment to the designated number. Enter the confirmation code on the site and your balance will be updated. Start with a minimum of ৳300.
995et generally recommends withdrawing through the same method used for the deposit, for security reasons. This is part of the anti-money laundering policy. However, if you need to use a different method in a special situation, contact live chat support and the team will assist you.
Games and Gameplay
Questions about cricket betting, slots, live casino and mobile gameplay.
To bet on BPL (Bangladesh Premier League) and other cricket tournaments, go to the Cricket section. Choose a match, select your bet type (match winner, toss, highest runs, etc.), enter the amount, and confirm. You can change or cancel your bet before the match starts. With live betting, you can also place bets while the match is in progress.
995et offers slots games from leading providers including PG Soft, Pragmatic Play and JILI. Many popular titles are available such as Fortune Tiger, Fortune Rabbit (PG Soft), Gates of Olympus, Sweet Bonanza (Pragmatic Play), Fortune Gems and Crazy 777 (JILI). Go to the slots section to see the full list of games.
RTP (Return to Player) is the average percentage of total bets that a slots game returns as prizes over the long term. It is a theoretical average — it does not guarantee a win in any particular session. Each spin is independent and the outcome is completely random. The volatility of different games also affects results.
995et features live casino games from Evolution Gaming and Ezugi. Bengali-speaking dealers are available at some tables, especially on Ezugi's Bangladesh-focused live tables. Multiple games are available including live roulette, baccarat, and Teen Patti. Go to the Live Casino section and filter the games to pick your favorite.
Yes. All games at 995et use certified Random Number Generator (RNG) technology. Reputable providers like PG Soft, Pragmatic Play, and JILI have their games regularly audited by third-party auditors. The outcome of every spin or bet is completely independent and free from manipulation.
Bonus & Promotions
Questions about the welcome bonus, wagering requirements, cashback, and the VIP program.
New players get a 100% bonus up to ৳5,000 on their first deposit. That means if you deposit ৳5,000, you get an additional ৳5,000 bonus — giving you ৳10,000 to play with. To receive this bonus, simply deposit a minimum of ৳300 for the first time after registering and it will be added automatically.
The wagering requirement for the 995et welcome bonus is 10 times (10x). This means once you wager 10 times the bonus amount, you can withdraw your winnings from the bonus. For example, if you receive a ৳5,000 bonus, you must place a total of ৳50,000 in bets before withdrawing. This is reasonable by industry standards.
The 995et VIP program has 4 tiers: Bronze, Silver, Gold and Platinum. You can move up to higher tiers gradually through regular play. Cashback benefits are: up to 0.3% weekly cashback at Bronze, 0.6% at Silver, 0.9% at Gold and up to 1.2% at Platinum.
Weekly cashback is calculated based on your VIP level and your net losses for that week. Every Monday, the previous week's cashback is automatically added to your account. For example, at the Gold level, if you lose ৳10,000 in a week, you can receive up to ৳90 in cashback.
995et regularly runs various promotional offers. Check the promotions page for the latest information on current offers, or ask via 24/7 live chat. You can also contact support for more details about the referral program.
Security & Responsible Gaming
Questions about personal data protection, self-exclusion, and responsible gaming.
Yes. 995et keeps all data secured with SSL encryption. Your name, mobile number, payment details, or any personal data is never sold or shared with third parties. All information is handled carefully in accordance with our privacy policy.
995et prioritizes responsible gaming. If you wish, you can use the self-exclusion feature. To do so, contact live chat and let them know how many days you want to take a break. Your account access will be restricted during that period. You can also find more details on the Responsible Gaming page.
995et offers various responsible gaming tools — deposit limits, session time limits, and self-exclusion. Remember, gaming is for entertainment — it is not a source of income. If you feel that gaming is having a negative impact on your daily life, please seek advice from a professional.
Change your password immediately and contact 24/7 live chat support. You can request a temporary freeze on your account. Keeping two-factor authentication (2FA) active on your 995et account makes it much more secure. You can also email [email protected].
995et customer support is available 7 days a week, 24 hours a day. You can speak directly in Bengali via live chat — it's the fastest way. For email support, write to [email protected]. Assistance is available at all times, including on holidays.
Still have questions? Contact support
Our Bengali-speaking support team is ready 24/7. Get any issue resolved within minutes via live chat or email.
Live Chat
Click the live chat button at the bottom right of the site for instant assistance.
Email Support
[email protected] — you will usually get a reply within a few hours.