995et Privacy Policy

About This Policy

995et (referred to herein as "we", "our", or "the platform") is a trusted online gaming and betting service provider. This privacy policy applies to all services provided through our website 995et.lat.

By creating an account or using any of our services on this website, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

Personally Identifiable Information

When registering on the 995et platform and using our services, we collect the following types of personal information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification where applicable)
• Residential address
• Payment account details — such as bKash, Nagad, Rocket, or Upay number

Technical Information Collected Automatically

When you use our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• User's operating system
• Date, time, and session duration of website access
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies

Transaction Information

When you carry out financial transactions on our platform, we store information relating to deposit and withdrawal amounts, transaction date and time, payment method details, and transaction status. This information is used to ensure financial security and to prevent fraud.

Service Operation and Improvement

995et uses the information we collect for the following purposes:

• Creating and managing accounts and ensuring the login process
• Processing financial transactions including deposits and withdrawals
• Verifying customer age (for users aged 21 and over only)
• Maintaining platform security and detecting fraud
• Providing customer support in Bengali (24/7 live chat)
• Conducting analysis to improve service quality
• Meeting applicable legal obligations

Communications and Notifications

Using the contact information you provide, we may send you important account-related notifications (such as transaction confirmations and security alerts), information about service changes, and promotional offers (only with your consent).

You can contact us at any time to request that you stop receiving promotional messages.

Sharing Information with Third Parties

995et does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain circumstances:

• Service Providers: Information necessary to complete transactions is shared with payment processing partners such as bKash, Nagad, Rocket, and Upay.
• Game Providers: Minimum necessary information may be shared with game developer companies such as Pragmatic Play and Spribe to ensure gameplay.
• Legal Authorities: Information may be provided to relevant authorities in response to a court order or legal obligation.
• Fraud Prevention: Information may be shared with approved third-party verification organisations for security purposes.

International Data Transfers

To operate our services, your information may be stored or processed on servers outside Bangladesh. Wherever information is transferred, we ensure that appropriate safeguards are maintained and that the protection of your information is upheld in accordance with the standards of this policy.

About Cookie Use

The 995et website uses cookies to improve the user experience. Cookies are small text files stored in your browser that help remember your preferences when using the website.

• Essential Cookies: Required to maintain login state and process transactions — the website will not function properly without these.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand website usage patterns in order to improve service quality.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the website.

Technical Security Measures

We have put in place industry-standard technical measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data sent and received on the website is encrypted
• Secure server infrastructure and regular security audits
• Access controls — only authorised staff can access your information
• Automated monitoring systems to detect suspicious activity
• Regular server backups and a disaster recovery plan

However, it is not possible to guarantee the complete security of data transmitted over the internet. We make every effort to provide maximum protection, but we also ask that you keep your account password confidential and change it regularly.

Data Retention Period

995et retains your personal information only for as long as necessary or legally required. Generally:

• Information for active accounts is retained for the entire period the account remains open.
• After an account is closed, certain financial transaction records may be retained for a period determined by applicable law due to legal obligations.
• Information that is no longer needed is securely deleted or anonymised.

Your Rights Regarding Your Information

As a 995et user, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is an error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request your information in a readable format.
• Right to Withdraw Consent: You can withdraw your consent for optional data processing at any time.

To exercise these rights, please contact our support team via live chat or email.

Age Restrictions and Child Protection Policy

All 995et services are for users aged 21 and over only. We do not knowingly collect personal information from minors (persons under the age of 21).

An age verification process is carried out at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Process for Policy Changes

995et may revise this privacy policy over time due to changes in services or legal requirements. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For important changes, registered users may be notified by email or live chat.
• If you continue to use the platform after any changes, you will be considered to have accepted the new policy.

We therefore recommend that you visit this page regularly and stay up to date with our policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support — contact us directly from any page on the website

Our customer support team is available seven days a week, twenty-four hours a day to answer any questions you may have.